MAP Prepaids Questions & Answers

Q. Can the Credit Union hot stamp or brand my cards?

A. Yes, we can assist you with placing your logo on cards.

Q. Are there different card designs/colors?

A. Yes, fifteen different card designs are available.

Q. Can I use just one card style for all my prepaid card needs?

A. Yes, however 15 styles are available.

Q. Can I load any amount of money on my prepaid card?

A. Reloads are restricted to no more than $1,000 per day, up to $2,000 total balance. There is a standard $10.00 minimum load amount. (CU may define alternative max or minimum load amounts. Please discuss with your client representative.)

Q. Can the Credit Union choose to limit load amounts?

A. Yes.

Q. What if my card is lost or stolen? What action should I take?

A. Report lost/stolen cards to the Credit Union, or through VRU or Web site. MAP provides support services for this.

Q. What are the available networks associated with the prepaid card?

A. VISA, Plus, Interlink and CU24 networks are available.

Q. Can I reload my prepaid card from outside the U.S.A.?

A. Yes, international reloads are available, via phone or Web.

Q. Does PAT require a dedicated communication line?

A. No, PAT is a browser based application and does not require dedicated communications.

Q. After a card is loaded and sold, who is financially responsible for the balance on individual lost and stolen cards?

A. Member Access Pacific as the Card Issuer is responsible to the cardholder. All Visa cardholder protections will apply to the cardholder.

Q. Do cardholders pay any use fees?

A. Yes, there are fees that are incurred by the cardholder when they elect to use certain services. Fees are disclosed in the Terms & Conditions.

Q. What is the life span of the reloadable card?

A. 24-months from date of purchase.

Q. Will the credit union be the primary contact for cardholder questions, disputes, charge back’s, etc.

A. No. Member Access Pacific will provide prepaid card member service so that the credit union does no have to allocate resources to this effort.

Q. How long must member wait before cards are activated and ready for use?

A. Card can be “Instant Issued” and will be active when the member leaves the lobby.

Q. What is the cost for e-statements?

A. There is no charge to the credit union or the cardholder for e-statements.